The Challenge
GIF Building Maintenance was managing a complex field operation — booking, dispatch, technician management, supervisor oversight, and client reporting — largely through manual coordination and disconnected spreadsheets.
The business needed a technology layer that covered the full operational cycle: from customer booking through to job completion and live executive reporting, across both mobile and web, in a UAE market context.
The Approach
- 01
Designed the end-to-end digital operating model covering customer, field operative, supervisor, and management workflows before a line of code was written
- 02
Built a customer-facing booking app enabling self-service scheduling, real-time job tracking, and digital sign-off
- 03
Built a technician and supervisor mobile app for job acceptance, status updates, GPS tracking, and completion sign-off
- 04
Built an admin web portal giving the operations team full visibility and control across the live job landscape
- 05
Delivered an executive Power BI suite connected directly to live operational data, replacing all manual reporting
“We replaced a manual operation with a fully connected digital business in under four months.”