Insights

Operator-grade thinking on
tech, data, and AI.

Pragmatic perspectives for operators and founders running operationally complex businesses.

Operations

The hidden tax on growth: why SMEs plateau at the operating layer

Most growth plateaus aren't caused by the market, the product, or the team. They're caused by an operating model that was designed for the business at half its current size.

12 May 2026Read article →

AI & Automation

AI for operators: a commercial framework for prioritising use cases

AI adoption in SMEs is stalling — not because the technology isn't ready, but because most businesses are asking the wrong first question.

28 April 2026Read →

Business Intelligence

Power BI is a strategy, not a tool

Most Power BI implementations fail to deliver — not because the platform is wrong, but because the implementation starts in the wrong place.

8 April 2026Read →

$The fractional IT model — what it is, what it isn't, and when it makes sense$

Fractional IT

The fractional IT model — what it is, what it isn't, and when it makes sense

The fractional model is growing fast — but there's a lot of confusion about what it actually means and when it's the right structure.

20 March 2026Read →

Digital Transformation

Customer journey mapping as the starting point for any tech investment

The most expensive technology mistake an SME can make is investing in systems before mapping the journey those systems need to serve.

5 March 2026Read →

CRM & Systems

Why CRM implementations fail (and the operating discipline that fixes them)

CRM failure is so common it's almost expected. But the failure mode is consistent — and entirely preventable.

18 February 2026Read →