Service Lines
We bridge business
and technology.
Six interconnected service lines. One operating layer, built around how your business actually runs.
01
Custom Software & Product Builds
Bespoke web and mobile applications built to fit how the business actually operates.
Most businesses reach a point where off-the-shelf software stops fitting — or where paying for five overlapping SaaS tools costs more than building the one system that does everything right. We build it.
Generic software is designed for a generic business. When your workflow doesn't fit the template, you end up bending your operations to fit the tool — not the other way around.
Capabilities
Requirements Discovery
Structured scoping sessions to define exactly what needs to be built — before any code is written.
UX/UI Design
Functional, user-tested interface design. Clarity over decoration — every screen built for the person using it.
Full-Stack Build
End-to-end development using Next.js, React Native, TypeScript, Supabase/PostgreSQL, and modern deployment infrastructure.
QA & Deployment
Structured testing across devices and user flows. Deployed to Vercel, Cloudflare Pages, or your preferred infrastructure.
Handover & Support
Full documentation, team onboarding, and a defined support period — so the build compounds rather than stalls.
Commerce & Billing
Stripe-integrated billing, subscription management, and revenue flows built into the product from the start.
What Good Looks Like
02
Dashboards & Insight Systems
Live, decision-ready dashboards that pull scattered data into one place.
Leadership making decisions on last month's spreadsheet is an expensive problem. We connect your data, build the model, and deliver a dashboard the whole team actually uses.
When data lives in five different systems and reporting is a monthly manual exercise, decisions happen on gut feel or lagging numbers. The fix isn't always a new tool — it's connecting what you already have.
Capabilities
Data Audit & Source Mapping
We map every data source in the business — CRM, finance, ops — before building anything.
Warehouse & Pipeline Setup
ETL pipelines and data warehouse configuration in Azure, Snowflake, or SQL — clean, governed data as the foundation.
Power BI Dashboard Build
Executive dashboards, operational views, and client-facing reports — designed for the decision, not the data source.
KPI Framework Development
Define what good looks like before building the dashboard. Metrics that actually move the business.
Predictive Analytics
Forecasting models and trend analysis using Azure ML, Python, and DAX — turning data into forward-looking insight.
Training & Adoption
Hands-on training until the team uses the dashboard as a daily tool, not a quarterly exercise.
What Good Looks Like
03
Digital Transformation & Workflow Automation
We map how the business runs today, find the manual steps, and automate them.
Businesses that have grown fast accumulate workflow debt — manual processes stitched together with spreadsheets and email that made sense at ten people and break at fifty. We find it and fix it.
Most digital transformation programmes fail because they start with the technology rather than the process. We start by mapping exactly how work moves through the business today — then design the target state before selecting a single tool.
Capabilities
Workflow Audit
End-to-end mapping of how work actually flows — not the org chart version, the real version.
Process Redesign
Target-state process design that reduces friction, removes duplication, and makes handoffs clean.
Automation Build
n8n, Make.com, Zapier, and Microsoft Power Automate — automation built and deployed, not just designed.
Systems Integration
Connecting your existing platforms — CRM, ERP, finance, marketing — so data flows without manual re-entry.
Phased Roadmap
A prioritised, fixed-scope plan — what to fix first, what it costs, what it delivers. No open-ended engagements.
Change Management
Process change only sticks with the team behind it. We run the adoption programme alongside the build.
What Good Looks Like
04
IT Consultancy & Managed Support
Senior IT oversight and support — without the overhead of hiring a full IT team.
Too big to rely on 'whoever's good with computers.' Too small to justify a full internal IT department. We fill that gap — strategic IT leadership and practical support, on a retainer that fits the business.
The gap between 'ad hoc IT support' and 'full internal IT team' is where most growing SMEs get stuck. They're complex enough to need senior thinking but not yet big enough to justify the hire.
Capabilities
Infrastructure & Security Review
Baseline assessment of your current setup — Microsoft 365, Azure, Google Workspace, endpoint security, and access controls.
Vendor & Tooling Management
Rationalise your software stack. We manage vendor relationships so you don't have to chase five different support desks.
Ongoing Helpdesk & Support
Structured support arrangement — issues escalated and resolved without disrupting the team.
Strategic IT Planning
Annual IT roadmap aligned to business objectives. Technology decisions made with commercial context, not just technical preference.
Cybersecurity Baseline
Practical security hygiene — MFA, endpoint protection, backup policy, and access governance — built to a standard your clients expect.
Fractional IT Leadership
Senior IT presence in leadership meetings — owning the technology agenda without the full-time hire.
What Good Looks Like
05
AI Adoption & AI Agents
Practical AI implementation — not hype. We find where AI saves real money, then build it.
Most AI projects fail because they start with the technology rather than the business problem. We identify where AI genuinely saves time or money in your operation, build the pilot, and embed it — so it actually gets used.
'We should do something with AI' is not a strategy. The right question is: where is this business losing time, money, or quality through manual effort? Answer that first. Then build the AI solution that fixes it.
Capabilities
AI Opportunity Audit
Systematic review of your operations to identify where AI delivers real ROI — prioritised by commercial impact, not hype.
AI Agent Development
Custom AI agents built on Claude (Anthropic API), OpenAI API, or open-source models — deployed into your existing workflow.
Microsoft Copilot Integration
Copilot deployment and configuration across Microsoft 365 — from email and document drafting to meeting summaries and data analysis.
RAG Knowledge Assistants
Retrieval-augmented AI systems trained on your documents, policies, and data — a knowledge layer your team can query in natural language.
Staff Training & Rollout
Adoption programme built around how your team actually works — practical training, not vendor slide decks.
Governance & Guardrails
Data handling policies, output review processes, and usage guidelines — AI that the board can sign off on.
What Good Looks Like
06
CRM & Systems Development
A CRM built around your actual sales process — so the team actually uses it.
The most expensive CRM is one the team has quietly abandoned. We configure, customise, or build from scratch — and we stay until adoption is real, not just reported.
CRM failure has one consistent cause: the system was configured for the vendor's default process, not the client's actual one. We start from the sales and delivery process, then build the CRM around it.
Capabilities
Systems Audit
Assess your current CRM setup — or lack of one — against how the sales and delivery process actually works.
CRM Selection & Scoping
Platform recommendation grounded in your use case — HubSpot, Salesforce, Pipedrive, Zoho, Bullhorn, or a custom build.
Pipeline & Field Architecture
Pipeline stages, custom fields, and deal logic designed around your actual commercial process — not a generic template.
Data Migration & Cleansing
Clean data migration from legacy systems — deduplication, validation, and zero downtime on the switchover.
Automation & Workflows
Automated follow-up sequences, lead routing, and reporting — the admin work the CRM should have been doing all along.
Team Onboarding & Adoption
Training and a post-go-live adoption period. We don't leave until the team is using it properly.
What Good Looks Like
Productised Packages
Defined entry points.
Fixed scope. Fixed fee.
Many transformation engagements stall before they begin because no one wants to buy an open-ended consulting project. Our productised packages give leadership teams a low-risk, high-clarity way to start — each one a defined scope, defined output, defined timeline, defined fee.
01
Data & Analytics Accelerator
Built for the business that has data but can't see it.
- +Full data source audit (CRM, finance, ops, marketing)
- +API pipeline build connecting up to 5 systems
- +Executive Power BI dashboard suite (3 dashboards)
- +KPI framework definition with leadership
- +Data-as-a-Service handover & training
- +30-day post-launch optimisation window
The foundation layer for any AI initiative — puts your data in a position where automation and intelligence become possible.
Most Popular
02
Digital Transformation Audit & Roadmap
From the customer back to the technology.
- +Customer journey mapping & friction analysis
- +End-to-end process audit across sales, ops, finance, service
- +Systems architecture review (CRM, automation, integrations)
- +Quantified opportunity map — where to invest, retire, and integrate
- +12-month transformation roadmap with sequenced initiatives
- +Executive presentation & stakeholder workshop
Customer-first methodology that maps back to the technology stack — starts where value is lost, not where the systems are.
03
AI Adoption Sprint
Practical AI, grounded in ROI.
- +Problem & root-cause discovery — where is time actually being lost
- +Use-case prioritisation against ROI and feasibility
- +Quick-win AI pilot (1 deployed agent or automation)
- +AI adoption roadmap with phased rollout plan
- +Internal team enablement workshop
- +UK AI funding & grant signpost (Made Smarter, Innovate UK)
Aligned with the UK government's AI adoption drive. Practical ROI over hype — every initiative tied to a business case before it's built.
Custom Engagement
Fractional IT Business Partner
For ongoing, embedded partnership. A Lumino consultant operating as your fractional Head of IT / Data / Digital. Continuous strategy, optimisation, and delivery across all service lines.
Pricing on enquiry
Discuss a custom engagement →Enquire
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Tell me about the business and what you're trying to solve. I'll come back within one working day.